Grief Counseling Program Manager


JOB SUMMARY

The Grief Counseling Program Manager oversees the strategic direction and day-to-day operations of Hospice SLO County’s Grief Counseling Program, which consists of individual and family grief counseling to bereaved individuals. This position provides training, leadership, and mentorship to a team of staff and volunteer grief counselors.

ESSENTIAL JOB FUNCTIONS

  • Supervises a team of professionals and paraprofessionals providing individual and family grief counseling to bereaved individuals.
  • Reviews and approves documentation and time sheets and conducts employee evaluations in a timely manner.
  • Performs client intakes primarily telephonically, but on occasion in person, and completes all needed communications to other counseling staff, ensuring that referrals are made to other community resources when appropriate.
  • Reviews appropriateness of client intakes and ensures appropriate assignment of clients.
  • In collaboration with the Executive Director, ensures the Counseling Program has adequate staffing to meet the needs of the clients, community and agency by overseeing the recruitment and interview process for the program.
  • Provides orientation and training for new Counseling Program personnel.
  • Responsible for accurate, complete, and timely program activities and data for grant reporting and provides monthly report to Executive Director to present to the Board of Directors.
  • Reviews, updates, and revises the Grief Counseling Program Policies & Procedures Handbook annually or as need dictates.
  • Able to communicate effectively and demonstrate flexibility interacting with a variety of staff, volunteers, and the community.
  • Assures the highest quality of services by maintaining excellent communication with the entire staff and volunteers.

Additional Support as Needed

  • Co-facilitates support groups.
  • Participates in responses to community organizations in the event of a sudden death.
  • Participates in community outreach and fundraising events such as the annual Light Up a Life ceremonies.
  • Provides individual and family counseling, both in person and through telehealth, to a diverse client population experiencing bereavement and anticipatory grief.
  • Functions as a resource person for all volunteers, staff, and board members.
  • Provides orientation to new staff, assists in orientation and training of agency volunteers.
  • Responsible for periodic contributions to the agency electronic newsletter.
  • Works with other staff to update all professional, educational, and promotional materials relevant to the Grief Counseling Program.

DIRECT REPORTS

  • Staff Grief Counselors
  • Volunteer Grief Counselors
  • Intake Coordinator

REQUIRED EDUCATION AND EXPERIENCE

  • A bachelor’s degree in social work, psychology or related field.
  • Minimum one-year experience in hospice, bereavement or grief work.
  • Experience supervising professional staff.
  • In-depth knowledge of grief counseling and bereavement issues.
  • Proficiency with Microsoft Office products including Word, Excel, and Outlook.
  • Grief certified or certification acquired within the first three months of employment.

PREFERRED EXPERIENCE

  • Master’s degree in clinical psychology, social work or another related field.
  • Experience working in a nonprofit setting.
  • Previous experience in a volunteer program.
  • Proficient in data management.

Details

This position has the potential to be flexible, either part-time or full-time.

The salary will depend on experience, education and hours worked.

The Hospice SLO County office is located at 1304 Pacific Street, San Luis Obispo, CA 93401.

How to Apply

Email a cover letter, resume, and a paragraph in the email about why you feel you are a good fit for this role to Shannon McOuat, Executive Director at [email protected].